Find the Perfect Unique Gift Here!
How can I contact you?
💬 The best way to reach us is to send a direct message on TikTok! You'll get the fastest response this way.
📧 You can also email us at lumigifthub@outlook.com! (We do not recommend email because we have found that emails from customers or our replies may sometimes be flagged as spam and end up in the junk folder. However, we still check the junk folder daily to ensure we don’t miss any messages!)
How long does shipping take?
✈️ Currently, based on existing order data, the average delivery time is approximately 10 business days (from the date of order placement to actual receipt). This timeframe may be extended in the event of special holidays, adverse weather conditions, or other force majeure circumstances. Thank you for your understanding! 🙏
When will my video be posted?
🎬 If you have ordered a Video Recording, your video is expected to be released within 1–3 business days! We strongly recommend including your TikTok account in the order notes so we can tag you when the video is published. To protect your privacy, if no such note is provided, we will only display the order number instead of your name.
How can I track my package?
📦 Once your order has been shipped, we will update your tracking number on our website and in your PayPal transaction. You can check the status on our website, PayPal or the email. All tracking numbers can be traced on https://www.17track.net/en. If you cannot find your tracking number, feel free to contact us anytime—we will resend it to you promptly!
